ReferenceAccount and billing
Deleting a tree or your account
A tree is deleted from its menu on the dashboard, and it is erased for good right away; it cannot be undone. Deleting a tree leaves your account and your DNA kits in place. Erasing the account, from the account page, erases your DNA kits and uploaded files right away, signs you out and removes your trees and people from the site. It cannot be undone either, so export first if you want a copy.
Open:Erase account
Step-by-step guides
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- Plans Account and billing
- Billing, upgrades and cancellation Account and billing
- Paying with PayPal Account and billing
- Your consents Account and billing
Need help with this step?Ask the assistant