ReferenceTroubleshooting
My match CSV is not recognised, or the form asks for a GEDmatch kit number
Choose by what the file is, not by which company made it. A match list belongs to one kit: register or select that kit first, then use Import matches on its row, where the kit's company is already suggested. The entry that asks for a GEDmatch kit number takes no file at all; if you are holding a FamilyTreeDNA match list, that is the wrong entry, not a broken one.
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- My GEDCOM will not upload Troubleshooting
- The import says my tree is larger than my plan allows Troubleshooting
- My tree has been processing for a long time Troubleshooting
- My tree says it is not indexed yet Troubleshooting
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