ReferenceTroubleshooting
The person I want is not in the list
Someone born before 1920, or who died before 1990, could not have taken a consumer DNA test, so they are never offered as the owner of a kit - not as a suggestion and not in the search. This is deliberate. If a living relative is missing instead, check that their year of birth is recorded in the tree: a person with no dates at all is ranked below the plausible candidates rather than being hidden.
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- My GEDCOM will not upload Troubleshooting
- The import says my tree is larger than my plan allows Troubleshooting
- My tree has been processing for a long time Troubleshooting
- My tree says it is not indexed yet Troubleshooting
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