ReferenceTroubleshooting
My tree has been processing for a long time
A large GEDCOM takes real time to read, parse and index, and the work is done in stages rather than all at once. The jobs page shows which stage the file is at and how much of it has been read, so you can see it moving. A job that has genuinely failed says so on that page - it does not sit at a stage forever pretending to work.
Open:Upload GEDCOM
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- My GEDCOM will not upload Troubleshooting
- The import says my tree is larger than my plan allows Troubleshooting
- My tree says it is not indexed yet Troubleshooting
- A scan shows nothing - is my tree clean? Troubleshooting
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