ReferenceTroubleshooting
My GEDCOM will not upload
Check three things in order. The file must be a GEDCOM with a .ged or .gedcom extension - a .zip from the other platform has to be unpacked first. The export on the other platform must have finished; a download that was interrupted produces a file that ends mid-record. And a tree above the platform ceiling is refused at the door rather than imported halfway. When a file is refused, the job says why on its own page; if the reason there is not clear to you, send it to us with the feedback button.
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- The import says my tree is larger than my plan allows Troubleshooting
- My tree has been processing for a long time Troubleshooting
- My tree says it is not indexed yet Troubleshooting
- A scan shows nothing - is my tree clean? Troubleshooting
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