ReferenceTroubleshooting
Why does AutoTreeGen not find new DNA matches for me?
Because it never goes looking. Matching happens in the database of the company you tested with; AutoTreeGen analyses the exports you bring from there. When you want the newer matches, export the list again from that platform and import the new file - the counts in an export are a snapshot of that company's database on the day the file was made, and two snapshots do not add up.
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- My GEDCOM will not upload Troubleshooting
- The import says my tree is larger than my plan allows Troubleshooting
- My tree has been processing for a long time Troubleshooting
- My tree says it is not indexed yet Troubleshooting
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