ReferenceTroubleshooting
A photo will not upload
On the free plan each person holds one photo, a tree holds two hundred, and a file may be up to five megabytes; the message names which of the three it hit. A cropped copy of an existing photo does not count as a second photo. Paid plans have no photo cap. The file must be an image; a document goes through Reconstruct a tree instead.
Open:Photo evidence
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- My GEDCOM will not upload Troubleshooting
- The import says my tree is larger than my plan allows Troubleshooting
- My tree has been processing for a long time Troubleshooting
- My tree says it is not indexed yet Troubleshooting
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