ReferenceTroubleshooting
A scan shows nothing - is my tree clean?
No. Read the state, not the number. A tile that says not scanned yet or not computed yet is telling you the engine has not run - that is not the same as a result of zero problems, and the product deliberately refuses to show the two as one thing. The fantasy scan starts on its own after every import, and a run of the checks in Tools runs it again together with the file check, the duplicate scan and the health score. Above 241,169 people the fantasy scan does not run at all, and the tile says so. Archive hints are built during the import itself; if the tile still says not computed yet, import the tree again.
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- My GEDCOM will not upload Troubleshooting
- The import says my tree is larger than my plan allows Troubleshooting
- My tree has been processing for a long time Troubleshooting
- My tree says it is not indexed yet Troubleshooting
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